Refund policy

The Client is hiring the Business for the services described in this contract.

Graphic Services and Printing

The Business will invoice the Client after completion of milestone(s) or the Project, unless otherwise noted in the Payment schedule. The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in suspension or termination of the Project.

Payment will be made to the Business via cash, check, an approved payment card, or by any other payment method determined by the Business.

The Client will be deemed to have unconditionally accepted the designs delivered unless a claim is made regarding any defect or discrepancy at the time of a digital proof sample delivered.

The Business promises that it holds all licenses necessary to perform the work, that such licenses are valid and effective as of the date any work is performed or services provided, and that all work performed or services provided will be done in compliance with all applicable federal, state, or local laws and regulations.

Each party has the authority to enter into this Contract and to perform all of its obligations under this Contract.

If a Graphic Desing contract is established, the contract ends in one month unless one of the parties ends the contract before that time. If one of the parties chooses to end the Contract before Project completion, the Client is responsible for paying for all work and costs incurred up until that date. Any advance deposit will not be refunded for projects started.

The Client and the Business must agree to any changes to this contract in writing.

At Graphko, we take pride in the quality of our design services and printed products. Please review our return and refund policy below:

-Design Services
All services and design work are non-refundable once completed and delivered. We stand by the quality of our work and ensure that all services are free from defects in materials or workmanship at the time of delivery.

-Printed Products
If you receive a physical product that is damaged or defective, you must notify us within 10 business days of the delivery date.
To initiate a claim, please email us at j.perez.graphko@gmail.com with the following:

Your order number or Item purchased with their own description.
A brief description of the issue
Clear photos showing the damage or defect
We will review your request and offer a suitable resolution, which may include a reprint or replacement depending on the nature of the issue.

The Client promises to review the work product, to be reasonably available to the Business if the Business has questions regarding this project, and to provide timely feedback and decisions.